paperwork
Files and Folders Before Computers
Filing Cabinets, a Neglected Piece of Business History, by Linda Gross, the Hagley Library:
Dr. Robertson is an associate professor of media history at Northeastern University. He explained to us that he is currently researching the early history of the filing cabinet (1890s-1930s). Robertson contends that the filing cabinet has been largely neglected in the history of information technologies, with punch card machines (a clearer precursor to computers) taking a leading role in histories of early 20th century information technologies—this despite the importance of “files” and folders” to how we organize information on computers.
“This Big, Urgent Question of Protection for Operating Files and Records,” Remington Rand Inc. brochure, ca. 1948, Hagley Digital Archives.
(Revised and republished April 2nd, 2025)
Gladwell on the Social Life of Paper
Paper strips shown at faa.gov (Wayback Machine link)
Malcolm Gladwell’s 2002 article on paperwork at The New Yorker.
“The Social Life of Paper” (Wayback Machine link)
Gladwell.com link: http://gladwell.com/the-social-life-of-paper/ (Wayback Machine link)
It is only if paper’s usefulness is in the information written directly on it that it must be stored. If its usefulness lies in the promotion of ongoing creative thinking, then, once that thinking is finished, the paper becomes superfluous. The solution to our paper problem, they write, is not to use less paper but to keep less paper. Why bother filing at all? Everything we know about the workplace suggests that few if any knowledge workers ever refer to documents again once they have filed them away, which should come as no surprise, since paper is a lousy way to archive information. It’s too hard to search and it takes up too much space. Besides, we all have the best filing system ever invented, right there on our desks — the personal computer. That is the irony of the P.C.: the workplace problem that it solves is the nineteenth-century anxiety.
(Revised and republished April 3rd, 2025)
Q & A with Craig Robertson on The Passport in America
Craig Robertson, by Christopher Klein at the Boston Globe, 2013.
The assumption behind the system set up after World War I was that you needed an identity document. Of course, this is a time when very few people had driver’s licenses, so the birth certificate was the key document. The US didn’t achieve universal birth registration until 1933, however, and in 1942 the Census Bureau estimated that 40 percent of Americans still lacked birth certificates. So the State Department required those without birth certificates to get sworn statements from one of three people who was deemed to have been able to witness the birth: the mother, a doctor, or a midwife. And if none of those three were available, a friend who was a US citizen had to vouch for your citizenship. So you were no longer seen as a reliable source of your own identity. You needed someone else to verify it.
United States Passport for American epidemiologist, Fred Soper, 1920. National Library of Medicine revised 2025 link, image doesn't seem to load. Wayback Machine link for image.
(Revised and republished April 3rd, 2025)
Paperwork Studies as an Historical Field
The Paper Trail Through History (NYTimes gift link), by Jennifer Schuessler, the New York Times, 2012:
Ms. Gitelman’s argument may seem like an odd lens on familiar history. But it’s representative of an emerging body of work that might be called “paperwork studies.” True, there are not yet any dedicated journals or conferences. But in history, anthropology, literature and media studies departments and beyond, a group of loosely connected scholars are taking a fresh look at office memos, government documents and corporate records, not just for what they say but also for how they circulate and the sometimes unpredictable things they do.
(Revised and republished April 3rd, 2025)
Paperwork Explosion
This video, created by Jim Henson in 1967 for IBM, makes a great first post. So much anxiety, so little time, if only there was someone to help…like IBM!
Ben Kafka discusses this video in the Conclusion of his book, The Demon of Writing: Powers and Failures of Paperwork (2012), and also in this online West 86th article (Wayback Machine link):
The “paperwork explosion” expresses both a threat and a wish. The threat, of course, is that we are being overwhelmed by paperwork’s proliferation, its explosion — a threat that historian Ann Blair has recently traced through the early modern period. The wish is to convert all this cumbersome matter into liberating energy, which is exactly what explosions do. From Chaptal’s “electric fluid” to IBM’s “Machines Should Work, People Should Think” to USA.gov’s “Government Made Easy,” we remain attached to the idea that someday, somehow, we can liberate this energy, put it to other uses.
The “liberating energy” that Kafka speaks of also requires containment, it needs direction and control, services which IBM was ready to supply.
Two other aspects of paperwork which I’m researching are: (1) the degree to which IBM was instigating the “paperwork explosion” itself, where was it coming from, who else was worried about it, and (2) how the militaristic response to the demands of paperwork figure into the Cold War environment.
(Revised and republished April 6th, 2025)